1. How do I know if my order has been confirmed ?
    The order confirmation email will be sent to your email address.
  2. What should i do if my order has been approved?
    You need to make a payment as the price stated. If it\'s free, then you can ignore it.
  3. How to make payment?
    There are 3 options: 1. Paypal (if you are using credit cards) 2. iBanking 3. Cash on Delivery (two parties to meet on strategic locations) *For iBanking and Cash on Delivery, there will be an email enquiring your preferred method of payment.
  4. What should i do if i were to make payment by iBanking?
    You are required to reply the email and state that you prefer iBanking. Wait for the next email informing you the no. bank account to which the money should be transferred.
  5. Why my order has been rejected?
    The availability of the products is based on first come first serve.
  6. What should i do if i were to make payment by Cash on delivery?
    Our system will send you a notification email,and you are required to reply the email,stating that you have chosen COD. We will contact you afterwards.
  7. How to sell buy/sell my voucher?
    You will find the steps in \"How it works\" at http://unitednine.com/index/how-it-works/
  8. What is Request Vouchers ?
    It is a feature where you can let us know what kind of voucher you want and we will make it available in this website. The URL is at: http://unitednine.com/index/request-vouchers/
  9. What does it mean with $0.00 voucher?
    It means that the voucher is for FREE.
  10. When will i get my order?
    We will send a notification email and it takes approximately 5 working days via post. If you haven\'t received it, please email us immediately.
  11. Is there any exception for the free vouchers?
    For the free vouchers,it will only be sent by mail.
  12. Are you earning any commission from the sale of vouchers if I upload my vouchers?
    At the moment we are not earning any commissions from the sale created by our customers until further notice.